Return & Exchange Policy

Western Lehigh Services

All Sales Final

All purchases made through Western Lehigh Services — including landscape supply yard materials, products, and completed construction or installation services — are final. We do not accept returns or exchanges for any reason, including but not limited to change of mind, incorrect quantity ordered, or overstock.

We encourage customers to review their order, project scope, or material selections carefully before purchase or before work begins. Our team is happy to answer questions or provide guidance to help you make the right choice — please reach out before you buy or commit to a project.

Damaged or Defective Items

While we do not accept returns or exchanges, if an item arrives visibly damaged or is found to be defective at the time of delivery or pickup, please contact us within 48 hours so we can review the issue and determine next steps on a case-by-case basis.

Custom & Special-Order Materials

Custom-cut, special-ordered, or made-to-order materials (including boulders, stone, and other landscape supply items ordered specifically for your project) are non-returnable and non-refundable once the order is placed.

Service & Installation Work

Because our construction and installation services (pools, hardscaping, decks, structures, water features, snow management, etc.) are custom and project-specific, all completed work is final. Any concerns about workmanship should be raised as soon as possible so we can address them directly.

Questions?

If you have a question about an order, delivery, or project before purchase, please contact us — we’re glad to help you get it right the first time.

Western Lehigh Services Phone: 610-395-5557 Website: westernlehighservices.com

This policy is provided for general informational purposes. Western Lehigh Services recommends having this reviewed by legal counsel to ensure it complies with applicable state and local consumer protection laws before publishing.